Privacy Policy

Last updated: November 28, 2025

Nuphera ("we," "us," or "our") operates https://sendfoxtemplates.com/ (the "Site"). We are a small agency based at 2000 Maribor, Slovenia, specializing in custom HTML email templates for SendFox, done-for-you welcome email sequences, and automation setup services.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or use our services, including purchases and custom setups.

We respect your privacy and are committed to protecting it through our compliance with this policy, including applicable EU data protection laws (e.g., GDPR).

1. Information We Collect

a. Personal Information You Provide

We may collect personal information you voluntarily provide, such as:

• Name, email address, phone number, mailing address (e.g., for custom service deliveries or support)

• SendFox account details (e.g., login credentials for automation setups, handled securely and only with your explicit consent)

• Payment information (e.g., credit card details, processed through secure third-party processors like Stripe or PayPal—we do not store this data)

• Any other information you submit via contact forms, purchase orders, or custom service requests

b. Automatically Collected Information

When you visit the Site, we may automatically collect:

• IP address, browser type, device information, operating system

• Referring pages, pages viewed, time spent on pages

• Cookies and similar tracking technologies (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Site and services (e.g., delivering email templates, setting up automations in your SendFox account)

• Process transactions, send order confirmations, and deliver digital products (e.g., template files or sequence setups)

• Communicate about your purchases, custom services, or support inquiries

• Send you marketing communications about new templates or services (you can opt out anytime via unsubscribe links)

• Analyze usage trends and improve user experience (e.g., template designs)

• Detect, prevent, and address fraud or security issues

• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., pixels, local storage) to:

• Remember your preferences, shopping cart, or login status (if applicable for custom services)

• Analyze how you use our Site

• Deliver personalized content and advertising (e.g., promotions for SendFox-compatible templates)

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling cookies may affect Site functionality, such as completing purchases.

We may use:

• Google Analytics for site traffic insights

• Meta Pixel for ad performance

• Other third-party analytics/advertising tools

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers (e.g., hosting via SiteGround or similar, payment processors like Stripe/PayPal, email delivery via SendFox for setups, file storage for template downloads)

• Legal authorities when required by law or to protect our rights (e.g., under Slovenian or EU regulations)

• In the event of a merger, acquisition, or sale of assets

All sharing is limited to what's necessary and governed by strict contracts ensuring data protection.

5. Data Security

We implement reasonable technical and organizational measures (e.g., SSL encryption, secure servers) to protect your data. However, no method of transmission over the internet is 100% secure. For custom SendFox setups, we access your account only with your permission and delete any temporary access data immediately after completion.

6. Your Privacy Rights

As an EU-based business, we comply with GDPR. You have the right to:

• Access, correct, or delete your personal information

• Object to or restrict processing (e.g., for marketing)

• Data portability

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with the Slovenian Information Commissioner (IP-RS) or your local supervisory authority

For other regions (e.g., California CCPA), you may have similar rights to request information about data sharing (we do not sell your data).

To exercise your rights, contact us at team@sendfoxtemplates.com. We respond within one month (or extend as permitted under law).

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., SendFox documentation or payment gateways). We are not responsible for their privacy practices.

8. Children’s Privacy

Our Site is not intended for children under 16 (EU standard). We do not knowingly collect data from children.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the EU/EEA (e.g., U.S. servers for hosting or analytics providers). We use Standard Contractual Clauses (SCCs) or other GDPR-approved mechanisms to ensure adequate protection.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page, updating the "Last updated" date, and emailing subscribers if applicable.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: team@sendfoxtemplates.com